Shipping policy

Rest assure your Discus are protected by our "Live Arrival Guarantee". In the unlikely event of a DOA (dead on arrival), you must contact myrtlebeachdiscus@gmail.com within 2 HR of first delivery attempt. Provide 1 clear pictures of the deceased fish inside the bag then send us a 10 second video of the fish outside of the bag, placed on a napkin. If all steps are completed you will receive a store credit minus shipping cost. If the package is returned to shipper (Myrtle Beach Discus)for any reason this will immediately Void all DOA Claims. Please note Shipping Cost are never covered Or Refunded.

No Returns. Please do not try and send us back any Fish.

Once the Discus are placed inside of your tank we can no longer take responsibility. All of our Discus are quarantined for up to 3 weeks, we treat them for all types of parasites and make sure they are dewormed. Please Quarantine all new arrivals for atleast 4 weeks. To be safe, we recommend you quarantine your new fish separate from your current aquarium for at least 10 days. This will allow your new arrivals time to fully build up their immune systems to prevent any health issues or prevent being picked on by new tank mates. 

What happens if I receive the wrong fish?

If you received the wrong fish, contact us within 24hrs of arrival. If the fish you paid for is more money, then we will issue you a refund of the difference. We will also issue you a 10% off coupon on your next order. Once again shipping cost are non refundable. We are in the business of selling high quality fish, all fish are guaranteed within 1/2 in. Our pictures are for descriptive purposes only, each fish is different and will show different patterns and colors. 

All cancellations will result in a 20% service charge, no exceptions. We do not under any circumstances accept the return of any fish! If there any delays with Fedex and your package is delayed then you must file a claim directly with them, this will also void out our DOA Policy, no exceptions.

Customers Note**: A DOA claim may only be used once per transaction. If your first order is DOA we will replace the second order but without a DOA Guarantee. You will be issued a store credit for the DOA and the second order will not be eligible for any types of Discounts.

Fedex Overnight Shipping:

Overnight Priority delivered next day by 1pm or sooner

Standard Overnight delivered next day by 8pm